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Terms & Conditions

General Terms

  • All prices are nett, inclusive of Singapore Goods & Services Tax (GST), unless expressly stated otherwise.
  • Local (Singapore) delivery only.
  • 3-5 working days for processing and delivery.
  • Delivery timings within regular working hours on weekdays only.
  • We will make up to 2 attempts at delivery.
  • Please check that your delivery details are accurate failing which we will not be responsible for goods sent to the wrong address.

Return Policy

A request for a return must be done within 3 days of receiving your order.

Returns are only accepted if:

  • Any item (s) that you have ordered is missing
    • Your item does not match what you have ordered
  • You have received an order or an item not intended for you
  • The item (s) is defective upon receiving

Please send your email request to order@straitspreserves.com together with the following for a correction of order:

  • A valid proof of purchase (receipt)
  • Tracking number of delivery
  • Item in original condition and packaging with original delivery label intact, with jar seal unbroken (please provide an image of what you have received)
  • Declaration of item (s) that is incorrect, missing or defective

We will arrange for a replacement of the item(s) once we have received and verified the required details.

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